News
September 16, 2020

Your email signatures: A true ally in the post-COVID era

By
Wassim Achkar
Product Marketing Manager
While the lockdown accelerated the digital transformation of businesses through various tools, certain challenges remain. How can companies ensure business continuity in the most efficient way? How can they unite their teams around a common goal when human connections are becoming increasingly scarce?

Strengthen your management to foster greater team unity

In a context where employees and stakeholders interact less or not at all in some cases, it is more necessary than ever to reinforce your management approach. When applied thoughtfully and adapted to the situation, a more human-centric management style can help resolve key challenges.

By standardizing 100% of your employees’ email signatures, you are implementing an employee advocacy strategy. This will benefit your brand image both internally and externally. When each team member feels like part of a unified group, they are more likely to fully engage and promote a positive image of your brand, especially in a context where connections are becoming increasingly rare. This is an opportunity to remind everyone in your organization that you are united and standing together in the face of the crisis.

Additionally, it is important to ensure optimal information dissemination across all teams. Adding communication banners to share your key messages helps streamline this process!

Email signature examples

Externally, standardizing email signatures will help maintain consistency in your identity across all channels. It will prevent any confusion for your contacts and reassure them about your authenticity.

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Free up time for teams impacted by the challenges of the crisis

In these times of health and economic crisis, some departments within your company are more affected than others. It’s important to identify which teams are dealing with a heavier workload or facing unusual pressure. For example, your IT department is overwhelmed with managing equipment for remote employees. Your IT manager is constantly being called upon and spends more time setting up workstations. To free up time, you can start by relieving them of email signature management.

Did you know that for a company with 200 employees, around 100 hours per year are needed to manage email signatures? This represents an approximate cost of €3,530 for your company. By opting for a solution like Letsignit, a leader in the French market, you can automate the entire email signature management process and relieve your IT team of this low-value task.

Maintain a close and personalized connection with your clients

In a context where in-person meetings are becoming increasingly difficult to arrange and phone calls are less frequent, it’s more important than ever to provide your teams with all the tools they need to maintain a personalized connection with their contacts. Once again, email signatures can help improve efficiency. They facilitate interactions between different stakeholders within your company and can humanize those interactions if you choose to include a photo, for example.

Moreover, in a context where your employees alternate between in-office and remote work, it's crucial to ensure that their signatures include the correct contact information. With Letsignit, you can instantly update all employee data through the synchronization of your internal directory. For instance, you can update one of your employee's landline numbers to include their mobile number with just a few clicks. Or, depending on your internal organizational setup, you can opt for dual-number signatures for certain team members.

As done by the Exco Accounting Group, you can also integrate a call-to-action button linking to a meeting scheduler, making it easier for your sales or customer service teams to manage appointments.

Leverage a low-cost, non-intrusive communication channel

Ultimately, in this context, your emails represent a true goldmine. Considered your primary communication channel, they have gained even more significance today.

An employee sends an average of 40 emails per day and receives 121. A one-to-one professional email boasts an open rate close to 100%, while mass emails typically only achieve an average open rate of 29%. For a company with 100 employees, this translates to nearly 80,000 opportunities for targeted communication each month. Especially when you consider that personalized targeting significantly boosts engagement.

It is crucial for a brand to personalize all its communications based on context, experience, and objectives. In today’s environment, where many budgets have been cut, your emails provide a cost-effective communication channel. By adding communication banners to all outgoing emails, you can easily promote ongoing campaigns, internal organizational processes, virtual events, updated business hours, surveys, and more. This offers your marketing teams a valuable new communication channel.

About the author
Wassim is the Product Marketing Manager at Letsignit. He ensures that our solution aligns with market expectations and fully meets the needs of businesses. He plays a crucial role in the marketing team, making sure that the product's value is effectively communicated across all departments and channels. He also plays a key role in leading the Letsignit football team and knows how to seize the perfect moment to make decisive passes!
About Letsignit
Letsignit is an email signature management solution that enables organizations to transform their employees' email signatures into a powerful one-to-one engagement medium for their brands and campaigns.

Questions
Fréquentes

1

Is it possible to track the number of clicks on email signatures?

Yes, with the 'Campaigns' offer, it is possible to track the number of clicks on the email signatures of all your employees in the 'Statistics' area of the platform.

You can then access a detailed or global view of the number of clicks on the email signatures of each employee. You can use the search option to target a specific signature or a given period. Finally, you have the possibility to export all statistics to an Excel document.

If you launch campaigns with banners inserted in your email signatures, you can also access their performance via this same space.

2

Can we add links to social networks, our website, and appointment-setting applications such as Calendly?

With Letsignit, you can easily add social network icons in your collaborators' email signatures and link to your company pages. Also, our "attributes" feature allows you to manage personalized URLs for each of your collaborators such as their individual LinkedIn profile.

And that's not all: you can add links to an appointment-setting application, allow your customers to leave reviews easily, and integrate our 'Chat on Teams' widget to let anyone start a discussion via Microsoft Teams chat.

3

Can employees update their signature information themselves (number, function, etc.)?

It’s up to you! As an administrator of the Letsignit platform, you choose whether or not to grant modification rights to your employees. These permissions are managed on an attribute-by-attribute basis, which means that you can decide to allow the employee to change their phone number, but not the address of your premises, for example.

This feature applies to all attributes in your directory, including custom attributes created on Letsignit. When your employees change one or more attributes, your directory is obviously not affected.

4

Why it is important to standardize our email signatures on a large scale to ensure our identity and brand image?

It often happens that employees make their email signature their own: custom format, bad fonts, colors inconsistent with the brand standards... all of this has an impact on your brand!

A consistent visual identity is considered authentic and outperforms a perceived weak one by 20%. And, your customers are 2.4 times more likely to buy your products.

With Letsignit, take back control over your brand identity by standardizing all your email signatures. Our tool has many features that allow you to customize your signatures by department, by audience or by subsidiary. Not to mention the possibility of carrying out campaigns within your email signatures thanks to our Campaign offer.

5

What is the user experience like for our employees?

What is the user experience like for our employees?

  • If you opt for the Letsignit Add-in for Outlook, they will have a dedicated space in their Outlook account where they will be able to view the signatures and campaigns assigned to them.
  • If you opt for the Letsignit Desktop APP, they will be able to preview all their signatures and campaigns in this space. If they want to change their default signature to another one when sending an email, this will be done in their signature library in Outlook.

In both cases:

  • They preview their signature before sending an email and choose from signatures assigned to them.
  • Based on the permissions granted, they will also be able to modify their personal information such as their name, position, or address in these spaces.

In short, they have autonomy in their email signature, but you keep control on the field, signatures, and banners they can edit or use.

6

Can my employees have multiple signatures available to them?

With our "multi-signature" feature, your employees can benefit from multiple email signatures. No technical manipulation is required. Thanks to our Add-in for Outlook or the desktop app, they can change their email signatures as they wish with just a few clicks.

Regarding the creation of email signatures, you can make several variations such as:

Everything has been thought of to go further in the personalization process based on the recipient of your emails.

7

Regarding “Green IT,” have you implemented measures to limit the digital footprint of email signatures?

If sending emails has an impact, non-optimized email signatures also have an impact. An unsuitable format or an image that is too heavy considerably increases the size of your signatures... and therefore, your emails.

As a responsible economic actor, we contribute to reducing our CO2 emissions and those of our customers in several ways:

  • Optimization of the weight of signatures and campaigns in emails.
  • Green features: lightening of signatures during response/transfer emails, possibility of not embedding images, implementation of lighter signatures for internal exchanges.
  • Integration of a 'Switch to Teams' widget to encourage your employees to continue their exchanges via chat, rather than email.

As we are increasingly involved in sustainability initiatives, our priority in 2023 is to develop even more green IT functionality.

8

Regarding “Green IT,” have you implemented measures to limit the digital footprint of email signatures?

If sending emails has an impact, non-optimized email signatures also have an impact. An unsuitable format or an image that is too heavy considerably increases the size of your signatures... and therefore, your emails.

As a responsible economic actor, we contribute to reducing our CO2 emissions and those of our customers in several ways:

  • Optimization of the weight of signatures and campaigns in emails.
  • Green features: lightening of signatures during response/transfer emails, possibility of not embedding images, implementation of lighter signatures for internal exchanges.
  • Integration of a 'Switch to Teams' widget to encourage your employees to continue their exchanges via chat, rather than email.

As we are increasingly involved in sustainability initiatives, our priority in 2023 is to develop even more green IT functionality.

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Looking for a tool to manage your email signatures?

Letsignit allows you to create, manage, and deploy email signatures for all your employees in just a few clicks.
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